Services Terms & Conditions

Last updated: 8 June 2026

These Services Terms & Conditions apply specifically to the booking and delivery of home-service jobs through Propserv360 — for example cleaning, gardening, handyman work, repairs and similar trades. They sit alongside, and add detail to, our general Terms & Conditions; where the two overlap for a service booking, these Services Terms apply.

1. Getting a quote

Quotes provided through Propserv360 — whether instant estimates or quotes from a Professional after reviewing photos/details — are based on the information you give us about the job. They're a good-faith estimate, not a fixed price, until the Professional has been able to assess the work (in person or via the details/photos you share) and confirm the final scope and price.

2. Scope of work

The booking confirmation sets out the agreed scope, date/time and price for the job.
If, once on site, the Professional identifies that more work is needed than originally described (for example, hidden damage or a bigger job than expected), they should explain this to you and agree any extra cost with you before carrying out the additional work.
You're responsible for making sure the information and access you provide (e.g. property details, parking, permissions from a landlord where relevant) is accurate, so the Professional can complete the job as agreed.

3. Pricing and payment

Prices shown at the time of booking include any fees that are clearly disclosed to you before you confirm. Payment is taken securely online (via our payment partner, Stripe) or, where offered for a particular service, by cash on completion. Prop Coins earned through memberships, referrals or promotions can be applied towards the cost of a booking where indicated at checkout.

4. Guarantees and quality of work

We expect every job booked through Propserv360 to be carried out to a good professional standard, using suitable materials and methods for the work involved. If you're not satisfied with completed work, please tell us within a reasonable time (and ideally with photos) so we can look into it with the Professional — this may include arranging for the issue to be put right, or another appropriate resolution, depending on the circumstances.

5. Materials and access

Unless agreed otherwise, the price quoted covers labour; where materials are needed, this will be made clear at quote/booking stage — either as a materials allowance, a separate charge, or "customer to supply". Please make sure someone is available to give the Professional access at the agreed time and that the work area is reasonably ready (see also our Cancellation & Rescheduling Policy for what happens if access can't be given).

6. Recurring services and memberships

For regular cleaning, gardening or maintenance plans, each visit is treated as an individual booking under these terms, scheduled according to the plan you've chosen. You can manage, pause or cancel a recurring plan from your dashboard at any time, subject to the notice periods in our Cancellation & Rescheduling Policy.

7. Cancellations and rescheduling

If your plans change, see our Cancellation & Rescheduling Policy for how to cancel or reschedule a booking and when a charge may apply.

8. Liability

Professionals working through Propserv360 are expected to hold appropriate insurance for their trade (see our Professional & Supplier Policy). If something goes wrong with work carried out through the platform, please report it to us promptly so we can help — most issues are resolved through the Professional's insurance or by the work being put right. Nothing in these terms affects your statutory rights as a consumer.

9. Changes to these terms

We may update these Services Terms & Conditions from time to time as our services evolve. The version shown here, with the "Last updated" date above, applies to bookings made from that date.

10. Contact us

Questions about a service booking or these terms? Email propserv360@gmail.com with your booking reference where relevant.