Terms & Conditions

Last updated: 7 June 2026

These Terms & Conditions ("Terms") govern your access to and use of propserv360.com and the booking platform operated by Propserv360 ("we", "us", "our", "Propserv360"). By creating an account, submitting a quote request, or booking a service through our Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About us

Propserv360 is a software (SaaS) platform and online marketplace. We provide the website, portals and tools, and we connect users with vetted, independent home-improvement and property-service professionals ("Professionals" or "Pros") across the UK, including (but not limited to) cleaning, gardening, plumbing, electrical, roofing and handyman services. We also provide software tools to property managers, managing agents, freeholders, RMCs, RTMs and block managers ("Business Users") to help them run residential blocks and commercial premises, together with a marketplace of Professionals to carry out work.

In all cases Propserv360 acts as a technology platform and marketplace only. The services themselves are provided by, and are the responsibility of, the assigned Professional or the relevant Business User — not Propserv360. Any contract for services is between the customer and the Professional (or the relevant Business User); Propserv360 is not a party to that contract, does not employ the Professionals, and is not the property manager or managing agent for any block or site.

2. Your account

You must provide accurate, current and complete information when creating an account, and keep it up to date.
You are responsible for keeping your login details confidential and for all activity that happens under your account. Notify us immediately if you suspect unauthorised use.
You must be at least 18 years old and able to enter into a legally binding contract to use our services.
We may suspend or close accounts that breach these Terms, provide false information, or are used fraudulently or abusively.

3. Bookings and quotes

When you submit a booking or quote request, you're providing details (service type, scope/size, preferred date and time, job description, contact details) that we use to match you with a suitable Professional.
Bookings are confirmed once accepted and assigned to a Professional; estimated prices may be adjusted if the actual scope of work differs materially from what was described.
You can request to reschedule or cancel a booking from your dashboard, subject to the cancellation terms shown at the time of booking and any applicable cancellation charges.
We aim to match you with a suitable Professional promptly, but availability can vary by location, service type and demand.

4. Pricing and payment

Prices shown on the Site are estimates based on the information you provide; final pricing is confirmed before or at completion of the work, depending on the service.
Online card payments are processed securely via Stripe. We do not store your full card details.
You may redeem Prop Coins from your wallet (where available) towards the cost of a booking; any remaining balance is charged via card. Coins are awarded and redeemed subject to the rules in force at the time, which we may update from time to time.
Membership plans (e.g. PropPro / PropPrime / PropKing) are recurring subscriptions billed via Stripe. You can manage or cancel your membership at any time from Account Settings; cancellations take effect immediately and you'll lose access to membership perks (such as enhanced Prop Coins cashback) from that point.
All prices are shown in GBP (£) and, where applicable, are inclusive of VAT.

5. Cancellations and refunds

You can cancel a booking from your dashboard before work begins. Where a payment has already been taken and a cancellation is made in line with the applicable cancellation terms, we will arrange a refund to your original payment method or as Prop Coins, at our discretion, within a reasonable time. If you believe a charge was made in error, contact us at propserv360@gmail.com and we'll look into it promptly.

6. Professionals and quality of work

Professionals listed on Propserv360 are vetted before being onboarded, but they operate independently and are responsible for the quality, safety and completion of the work they carry out.
If you're unhappy with completed work, please raise it with us as soon as possible at propserv360@gmail.com so we can help resolve the issue, including liaising with the Professional or arranging a remedy where appropriate.

7. Acceptable use

When using the Site, you agree not to:

Provide false, misleading or someone else's information;
Use the Site for any unlawful, fraudulent, abusive or harmful purpose;
Attempt to interfere with, disrupt or gain unauthorised access to the Site, our systems or other users' accounts;
Misuse the Prop Coins, referral, or membership programmes (e.g. through fake accounts or bookings).

8. Intellectual property

The Site, including its design, text, graphics, logos and software, is owned by or licensed to Propserv360 and is protected by intellectual property laws. You may not copy, reproduce, distribute or create derivative works from any part of the Site without our prior written permission, other than for your own personal, non-commercial use of our services.

9. Liability

We provide the Site and booking platform on an "as is" and "as available" basis. While we take reasonable care to keep the Site accurate, available and secure, we do not guarantee that it will always be uninterrupted, error-free or fully secure. To the extent permitted by law, Propserv360 will not be liable for indirect or consequential losses arising from your use of the Site or the services booked through it. Nothing in these Terms limits or excludes our liability where it would be unlawful to do so (for example, for death or personal injury caused by negligence, or fraud).

10. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or how we operate. We'll post the revised Terms here with an updated "Last updated" date. Continuing to use the Site after changes are posted means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer-protection rights you may have in your country of residence.

12. Contact us

If you have any questions about these Terms, please contact us at propserv360@gmail.com.